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Shipping & Returns

Shipping Options

Currently, we’re able to ship via FedEx 2nd Day to the United States only.


Should you wish to select Overnight or 2-Day shipping, the shipping price will be shown in the checkout process prior to submitting your order.


Please note that items in stock will ship within 3-5 business days. Items not in stock will ship within 2-3 weeks. At the time of checkout, please note the shipping timeline quoted on your order confirmation.


International Shipping

We do not ship internationally at this time.


Signature Confirmation

Yes. All items shipped are fully insured during transit; therefore, all shipments will require a signature at the time of delivery. Please note that additional charges may accrue if additional delivery attempts are made.


We are unable to ship orders to APO, FPO, DPO, and PO boxes from michaelmcollection.com


In-Store Pick Up

At this time, items ordered on michaelmcollection.com are only available to be shipped to the address you designate at checkout.


All items purchased on michaelmcollection.com are processed through michaelmcollection.com, and cannot be shipped to an authorized Retail Partner.


Packaging

All Michael M pieces will arrive in a Michael M box or jewelry bag. The gift message will arrive with your order.


Personalized Gift Message

Yes, during checkout you will have the option to include a gift message for each order. The gift message will arrive with your order.


Michaelmcollection.com Return Policy

We hope you’ll love your Michael M item, but if you’re considering a return, please note that your purchase from michaelmcollection.com may be returned for full credit consideration within 15 calendar days from the date that you received your shipment. Returns are only available for stock sizes. All custom-made or altered pieces will be final sale – no returns or exchanges allowed.


Kindly note that your purchase will only be accepted for return by Michael M if it is in original condition with original packaging and absolutely no signs of wear. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear and tear.


All items purchased on Michaelmcollection.com must be returned through the Michaelmcollection.com process, and cannot be returned to an authorized Retail Partner or any other channel.


After 15 calendar days from receipt, items are no longer eligible for return, but are eligible for exchange within 30 calendar days from the receipt. After 30 calendar days from receipt, all sales are considered to be final.


Just like a return, any item considered for exchange must be in original condition with original packaging and no signs of wear.


Items will be returned to sender if there is any visible wear and tear, and will not be eligible for return or exchange.


After 30 calendar days from receipt, all sales are considered to be final.


How to Return

We hope you’ll love your Michael M item, but if you’re considering a return, please note that your purchase may be returned for full credit consideration from Michaelmcollection.com within 15 calendar days from the date that you received your shipment. Kindly note that your purchase can only be returned if it is in original condition with original packaging and absolutely no signs of wear.


All items purchased on our website must be returned through the Michaelmcollection.com process, and cannot be returned to an authorized Retail Partner or any other channel.


To process your return, please go to Michaelmcollection.com and log into your Account. Within your Account, click on “My Orders”. Select your order and then identify the piece that you would like to return. Follow the directions shown on the screen to submit your Return Request.


To meet the 15 day return policy, Michaelmcollection.com will timestamp your Return Request to ensure that your item is within the timeframe that is eligible for return.


From the point that you submit your Return Request, you will receive an email within one to two business days from the Michaelmcollection.com Customer Excellence team which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside, and exterior of the return package.


The “Return Authorization Form” that you will receive from Michael M contains your personal return information. You must include this form inside the return shipment package so that we can accurately process and credit your return.


The form also includes your “Return Authorization Number”. You must clearly write the Return Authorization Number on the outside of the shipment package so that is visible on the exterior upon receipt. This is very important so that we can accurately process and receive your return.


Please note that all packages MUST have your unique Return Authorization number clearly listed on the outside of the package; if it is NOT visible, the package will be refused and returned to you, the sender, and your return will not be accepted.


Please note that you will need to ship your package within 5 calendar days from the date that you received your Return Authorization Form in order for it to be considered for return. Anything received after this date may not be accepted.


Once we’ve received your item for return, it will be evaluated to ensure that the item is in original condition. If there is any visible wear and tear, or if the jewelry is otherwise not in original condition, item(s) will be returned to sender, and no return credit will be offered.


If the Return is accepted, Michael M will send you a confirmation email regarding your return, and will issue a refund to your credit card for the price of the item within 30 days. Please note that any shipping and insurance expenses will not be refunded.


Exchange Policy

If you’re considering an exchange for a different piece, different size, or different variation, color or design, please note that your purchase from Michaelmcollection.com will be eligible for exchange consideration within 30 calendar days from the date that you received your shipment.


Kindly note that your purchase will only be accepted for exchange by Michael M if it is in original condition with original packaging and absolutely no signs of wear.


All items purchased on Michaelmcollection.com must be exchanged through the Michaelmcollection.com process, and cannot be exchanged at an authorized Retail Partner or any other channel.


After 30 calendar days from receipt, all sales are considered to be final.


To process your exchange, go to Michaelmcollection.com and log into your Account. Within your Account, click on “My Orders.” Select your order and identify the piece that you would like to exchange. Follow the directions shown on the screen to submit your Exchange Request.


To meet the 30-day return policy, Michaelmcollection.com will timestamp your Return Request to ensure that your item is within the timeframe that is eligible for return.


From the point that you submit your Exchange Request, you will receive an email within one to two business days from the Michaelmcollection.com Customer Excellence Team which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside, and exterior of the return Package.


You will need to ship your package within five (5) calendar days from the date that you received your Return Authorization Form in order for it to be considered for exchange. Anything received after this date may not be accepted.


The Return Authorization Form contains your exchange information and must be included inside the return shipment package. It also includes your “Return Authorization Number”. Please note the Return Authorization Number must be clearly written on the outside of the shipment package.


Please note that all packages MUST have your unique Return Authorization number clearly listed on the outside of the package; if it is NOT visible, the package will be refused and returned to you, the sender, and your exchange will not be accepted.


Once we’ve received your item for exchange consideration, it will be evaluated to ensure that the item is in original condition. If there is any visible wear and tear, or if the jewelry is otherwise not in original condition, item(s) will be returned to sender, and no return credit will be offered.


If the exchange is accepted, Michael M will send you a confirmation email.


Exchanges for alternate sizes/colors are not guaranteed to be in stock and may require a wait time of 2-4 weeks.


Checking Status of Return/Exchange

To check on the status of your exchange or return, simply log into your account on Michaelmcollection.com. Within your Account, click on “My Returns”. Within your account, you will be able to see the status of all exchanges and returns requested.


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Returning Customers

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